General Terms and Conditions with Customer Information

Table of Contents

1. Scope
2. Conclusion of Contract
3. Right of Withdrawal
4. Prices and Payment Terms
5. Delivery and Shipping Terms
6. Contract Term and Termination for Subscription Contracts for Goods
7. Retention of Title
8. Liability for Defects (Warranty)
9. Liability
10. Special Conditions for Processing Goods According to Customer Specifications
11. Redemption of Promotional Vouchers
12. Redemption of Gift Vouchers
13. Applicable Law
14. Place of Jurisdiction
15. Code of Conduct
16. Alternative Dispute Resolution

1) Scope

1.1 These General Terms and Conditions (hereinafter “GTC”) of Acme United Europe GmbH (hereinafter “Seller”) shall apply to all contracts for the delivery of goods which a consumer or trader (hereinafter “Customer”) concludes with the Seller in relation to the goods presented by the Seller in its online shop. The inclusion of the Customer’s own terms and conditions is hereby rejected, unless otherwise agreed.

1.2 These GTC shall apply accordingly to contracts for the delivery of vouchers, unless otherwise stipulated.

1.3 These GTC shall apply accordingly to contracts for the delivery of tickets, unless expressly stipulated otherwise. These GTC only govern the sale of tickets for certain events described in more detail in the Seller’s item description and do not govern the holding of such events. The holding of events is governed exclusively by the statutory provisions applicable between the participant and the organiser and, where applicable, by the organiser’s terms and conditions that deviate therefrom. If the Seller is not also the organiser, the Seller shall not be liable for the proper holding of the event, for which the respective organiser is solely responsible.

1.4 A consumer within the meaning of these GTC is any natural person who concludes a legal transaction for purposes that are predominantly neither attributable to their commercial nor their self-employed professional activity.

1.5 A trader within the meaning of these GTC is a natural or legal person or a partnership with legal capacity that, when concluding a legal transaction, acts in the exercise of its commercial or self-employed professional activity.

1.6 Depending on the Seller’s product description, the subject matter of the contract may be either the purchase of goods by way of a one-off delivery or the purchase of goods by way of a permanent delivery (hereinafter “subscription contract”). Under a subscription contract, the Seller undertakes to deliver to the Customer the goods owed under the contract for the duration of the agreed contract term at the contractually agreed intervals.

2) Conclusion of Contract

2.1 The product descriptions contained in the Seller’s online shop do not constitute binding offers by the Seller, but serve to enable the Customer to submit a binding offer.

2.2 The Customer may submit the offer via the online order form integrated into the Seller’s online shop. In doing so, after placing the selected goods in the virtual shopping basket and completing the electronic ordering process, the Customer submits a legally binding contractual offer in relation to the goods contained in the shopping basket by clicking the button that completes the order process. The Customer may also submit the offer to the Seller by e-mail or by telephone.

2.3 The Seller may accept the Customer’s offer within five days,

• by sending the Customer a written order confirmation or an order confirmation in text form (fax or e-mail), whereby receipt of the order confirmation by the Customer is decisive in this respect, or
• by delivering the ordered goods to the Customer, whereby receipt of the goods by the Customer is decisive in this respect, or
• by requesting payment from the Customer after the Customer has placed the order.

If several of the aforementioned alternatives apply, the contract is concluded at the time when one of the aforementioned alternatives occurs first. The period for acceptance of the offer begins on the day after the Customer sends the offer and ends upon expiry of the fifth day following the sending of the offer. If the Seller does not accept the Customer’s offer within the aforementioned period, this shall be deemed a rejection of the offer with the result that the Customer is no longer bound by their declaration of intent.

2.4 If a payment method offered by PayPal is selected, payment shall be processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), subject to the PayPal Terms of Use, available at https://www.paypal.com/de/legalhub/paypal/useragreement-full or – if the Customer does not have a PayPal account – subject to the terms for payments without a PayPal account, available at https://www.paypal.com/de/legalhub/paypal/privacywax-full. If the Customer pays using a PayPal payment method selectable during the online ordering process, the Seller hereby declares acceptance of the Customer’s offer at the time the Customer clicks the button that completes the ordering process.

2.5 When submitting an offer via the Seller’s online order form, the contract text will be stored by the Seller after the contract has been concluded and transmitted to the Customer in text form (e.g. e-mail, fax or letter) after the order has been sent. The Seller will not make the contract text accessible beyond this. If the Customer has set up a user account in the Seller’s online shop before submitting the order, the order data will be archived on the Seller’s website and can be accessed free of charge by the Customer via their password-protected user account by entering the corresponding login data.

2.6 Before submitting a binding order via the Seller’s online order form, the Customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means for better detection of input errors may be the browser’s zoom function, which enlarges the display on the screen. The Customer can correct their entries during the electronic ordering process using the usual keyboard and mouse functions until they click the button that completes the ordering process.

2.7 Different languages are available for the conclusion of the contract. The specific language selection is displayed in the online shop.

2.8 Order processing and contact are generally carried out by e-mail and automated order processing. The Customer must ensure that the e-mail address provided for order processing is correct so that e-mails sent by the Seller can be received at that address. In particular, when using SPAM filters, the Customer must ensure that all e-mails sent by the Seller or by third parties commissioned by the Seller to process the order can be delivered.

3) Right of Withdrawal

3.1 Consumers generally have a right of withdrawal.

3.2 Further information on the right of withdrawal can be found in the Seller’s withdrawal policy.

4) Prices and Payment Terms

4.1 Unless otherwise stated in the Seller’s product description, the stated prices are total prices including statutory VAT. Any additional delivery and shipping costs will be stated separately in the respective product description.

4.2 For deliveries to countries outside the European Union, additional costs may arise in individual cases for which the Seller is not responsible and which must be borne by the Customer. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs may also arise in relation to the transfer of money even if delivery is not to a country outside the European Union but the Customer makes payment from a country outside the European Union.

4.3 The payment option(s) will be communicated to the Customer in the Seller’s online shop.

4.4 If advance payment by bank transfer has been agreed, payment is due immediately after conclusion of the contract, unless the parties have agreed a later due date.

4.5 If a payment method offered via the “PayPal” payment service is selected, payment shall be processed via PayPal, whereby PayPal may also use the services of third-party payment service providers for this purpose. If the Seller also offers payment methods via PayPal under which the Seller provides advance performance to the Customer (e.g. purchase on account or instalment payment), the Seller assigns its payment claim to PayPal or to the payment service provider commissioned by PayPal and specifically named to the Customer. Before accepting the Seller’s declaration of assignment, PayPal or the payment service provider commissioned by PayPal will carry out a credit assessment using the transmitted Customer data. The Seller reserves the right to refuse the selected payment method to the Customer in the event of a negative assessment result. If the selected payment method is approved, the Customer must pay the invoice amount within the agreed payment period or at the agreed payment intervals. In this case, the Customer can only make payment to PayPal or the payment service provider commissioned by PayPal with discharging effect. However, even in the event of assignment of the claim, the Seller remains responsible for general customer enquiries, e.g. regarding goods, delivery time, dispatch, returns, complaints, declarations of withdrawal and returns, or credit notes.

4.6 If the payment method "Sofortüberweisung" is selected, payment shall be processed by Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden (hereinafter "Klarna"). In order to pay the invoice amount via "Sofortüberweisung", the Customer must have an online banking account enabled for participation in "Sofortüberweisung", identify themselves accordingly during the payment process and confirm the payment instruction. The payment transaction is then carried out immediately by Klarna and the Customer’s bank account is debited. Further information on the payment method "Sofortüberweisung" can be accessed by the Customer on the internet at https://www.klarna.com/sofort/.

4.7 If a payment method offered via the "Mollie" payment service is selected, payment shall be processed by the payment service provider Mollie B.V., Keizersgracht 313, 1016 EE Amsterdam, the Netherlands (hereinafter: “mollie”). The individual payment methods offered via Mollie will be communicated to the Customer in the Seller’s online shop. For processing payments, Mollie may use other payment services for which special payment terms may apply, to which the Customer may be separately referred. Further information about "Mollie" can be accessed on the internet at https://www.mollie.com/de/.

4.8 If a payment method offered via the “Adyen” payment service is selected, payment shall be processed via the payment service provider Adyen N.V., Simon Carmiggeltstraat 6-50, 1011 DJ, Amsterdam, the Netherlands (hereinafter: “Adyen”). The individual payment methods offered via Adyen will be communicated to the Customer in the Seller’s online shop. For processing payments, Adyen may use the services of third-party payment service providers for which special payment terms may apply, to which the Customer may be separately referred. Further information about "Adyen" can be accessed on the internet at https://www.adyen.help/hc/de.

4.9 If a payment method offered via the “Klarna" payment service is selected, payment shall be processed via Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter “Klarna”). Further information and Klarna’s terms and conditions in this regard can be found here:

https://firstaidonly.de/informationen/zahlungsmoeglichkeiten/

4.10 If the payment method “purchase on account” is selected, the purchase price is due after the goods have been delivered and invoiced. In this case, the purchase price must be paid without deduction within 7 (seven) days of receipt of the invoice, unless otherwise agreed. The Seller reserves the right to offer the payment method “purchase on account” only up to a certain order volume and to reject this payment method if the specified order volume is exceeded. In this case, the Seller will inform the Customer of a corresponding payment restriction in its payment information in the online shop.

4.11 If the payment method “purchase on account” is selected, the purchase price is due after the goods have been delivered and invoiced. In this case, the purchase price must be paid without deduction within the period stated on the invoice, unless otherwise agreed. The Seller reserves the right to offer the payment method “purchase on account” only up to a certain order volume and to reject this payment method if the specified order volume is exceeded. In this case, the Seller will inform the Customer of a corresponding payment restriction in its payment information in the online shop.

4.12 If the payment method “purchase on account via Billie” is selected, the purchase price is due after the goods have been delivered and invoiced. In this case, the purchase price must be paid without deduction to Billie GmbH, Charlottenstraße 4, 10969 Berlin, within the payment period stated on the invoice. Purchase on account via Billie is available exclusively to traders and requires a successful credit assessment by Billie GmbH. If the Customer is permitted to purchase on account following the credit assessment, payment processing will take place in cooperation with Billie GmbH, to whom the Seller assigns its payment claim. In this case, the Customer can only make payment to Billie GmbH with discharging effect. The Seller remains responsible for general customer enquiries even if the payment method “purchase on account via Billie” is selected, e.g. regarding goods, delivery time, dispatch, returns, complaints or credit notes. Otherwise, the General Terms and Conditions of Billie GmbH apply (https://www.billie.io/agb). The Seller reserves the right to offer the payment method “purchase on account” only from and only up to a certain order volume and to reject this payment method if the specified order volume is undercut or exceeded. In this case, the Seller will inform the Customer of a corresponding payment restriction in its payment information in the online shop.

4.13 If the payment method “purchase on account” is selected, the purchase price is due after the goods have been delivered and invoiced. In this case, the purchase price must be paid without deduction to Klarna AB, Sveavägen 46,11134 Stockholm, Sweden (www.klarna.de) within 30 days of the invoice date, unless otherwise agreed. The payment method “purchase on account” requires a successful credit assessment by Klarna AB. If the Customer is permitted to purchase on account following the credit assessment, payment processing will take place in cooperation with Klarna AB, to whom the Seller assigns its payment claim. In this case, the Customer may only make payment to Klarna AB with discharging effect. Otherwise, Klarna AB’s General Terms and Conditions apply, which the Customer can access during the order process. The Seller reserves the right to offer the payment method “purchase on account” only up to a certain order volume and to reject this payment method if the specified order volume is exceeded. In this case, the Seller will inform the Customer of a corresponding payment restriction in its payment information in the online shop.

4.14 If the payment method SEPA direct debit is selected, the invoice amount is due after a SEPA direct debit mandate has been issued, but not before expiry of the period for advance notification of payment. The direct debit will be collected when the ordered goods leave the Seller’s warehouse, but not before expiry of the period for advance notification. Advance notification ("pre-notification") is any communication (e.g. invoice, policy, contract) from the Seller to the Customer announcing a debit via SEPA direct debit. If the direct debit is not honoured due to insufficient funds in the account or due to the provision of incorrect bank details, or if the Customer objects to the debit although not entitled to do so, the Customer shall bear the fees incurred by the respective credit institution as a result of the chargeback, provided the Customer is responsible for this. The Seller reserves the right to carry out a credit assessment if the SEPA direct debit payment method is selected and to reject this payment method in the event of a negative credit assessment.

4.15 If the payment method SEPA direct debit is selected, the invoice amount is due after a SEPA direct debit mandate has been issued, but not before expiry of the period for advance notification of payment. The direct debit will be collected when the ordered goods leave the Seller’s warehouse, but not before expiry of the period for advance notification. Advance notification ("pre-notification") is any communication (e.g. invoice, policy, contract) from the Seller to the Customer announcing a debit via SEPA direct debit. If the direct debit is not honoured due to insufficient funds in the account or due to the provision of incorrect bank details, or if the Customer objects to the debit although not entitled to do so, the Customer shall bear the fees incurred by the respective credit institution as a result of the chargeback, provided the Customer is responsible for this.

4.16 If the payment method “PayPal direct debit” is selected, PayPal will collect the invoice amount from the Customer’s bank account on behalf of the Seller after a SEPA direct debit mandate has been issued, but not before expiry of the period for advance notification. Advance notification ("pre-notification") is any communication (e.g. invoice, policy, contract) to the Customer announcing a debit via SEPA direct debit. If the direct debit is not honoured due to insufficient funds in the account or due to the provision of incorrect bank details, or if the Customer objects to the debit although not entitled to do so, the Customer shall bear the fees incurred by the respective credit institution as a result of the chargeback, provided the Customer is responsible for this.

4.17 If the payment method credit card is selected, the invoice amount is due immediately upon conclusion of the contract. Credit card payments are processed in cooperation with PAYONE GmbH, Lyoner Str. 9, 60528 Frankfurt/Main, which the Seller authorises to collect receivables in its name. PAYONE GmbH will debit the invoice amount from the Customer’s specified credit card account. The credit card will be charged immediately after the Customer’s order is submitted in the online shop. The Seller remains responsible for general customer enquiries even if the credit card payment method via PAYONE GmbH is selected, e.g. regarding goods, delivery time, dispatch, returns, complaints, declarations of withdrawal and returns, or credit notes.

4.18 If the payment method credit card is selected, the invoice amount is due immediately upon conclusion of the contract. Credit card payments are processed in cooperation with secupay AG, Goethestr. 6, 01896 Pulsnitz (www.secupay.ag) to whom the provider assigns its payment claim. secupay AG will debit the invoice amount from the Customer’s specified credit card account. In the event of assignment, payment can only be made to secupay AG with discharging effect. The credit card will be charged immediately after the Customer’s order is submitted in the online shop. The provider remains responsible for general customer enquiries even if the credit card payment method via secupay AG is selected, e.g. regarding returns, complaints, declarations of withdrawal and returns, or credit notes.

4.19 If the payment method credit card via Stripe is selected, the invoice amount is due immediately upon conclusion of the contract. Payment processing is carried out via the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter: “Stripe”). Stripe reserves the right to carry out a credit assessment and to reject this payment method in the event of a negative credit assessment.

5) Delivery and Shipping Terms

5.1 If the Seller offers shipping of the goods, delivery shall take place within the delivery area specified by the Seller to the delivery address provided by the Customer, unless otherwise agreed. For the processing of the transaction, the delivery address stated in the Seller’s order processing is decisive. By way of derogation, if the payment method PayPal is selected, the delivery address stored by the Customer with PayPal at the time of payment is decisive.

5.2 If delivery of the goods fails for reasons attributable to the Customer, the Customer shall bear the reasonable costs incurred by the Seller as a result. This does not apply with regard to the costs of sending the goods to the Customer if the Customer effectively exercises their right of withdrawal. With regard to the return shipping costs, the regulation made in this respect in the Seller’s withdrawal policy shall apply in the event of the Customer effectively exercising the right of withdrawal.

5.3 If the Customer acts as a trader, the risk of accidental loss and accidental deterioration of the sold goods passes to the Customer as soon as the Seller has handed over the item to the forwarding agent, carrier or other person or institution designated to carry out the shipment. If the Customer acts as a consumer, the risk of accidental loss and accidental deterioration of the sold goods generally passes only upon handover of the goods to the Customer or a person authorised to receive them. By way of derogation, the risk of accidental loss and accidental deterioration of the sold goods also passes to the Customer in the case of consumers as soon as the Seller has handed over the item to the forwarding agent, carrier or other person or institution designated to carry out the shipment, if the Customer has commissioned the forwarding agent, carrier or other person or institution designated to carry out the shipment and the Seller has not previously named this person or institution to the Customer.

5.4 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-supply. This applies only if the non-delivery is not attributable to the Seller and the Seller has concluded a specific cover transaction with the supplier with due care. The Seller will make all reasonable efforts to procure the goods. In the event of non-availability or only partial availability of the goods, the Customer will be informed without undue delay and the consideration will be refunded without undue delay.

5.5 Collection in person is not possible for logistical reasons.

5.6 Vouchers are provided to the Customer as follows:

• by download
• by e-mail
• by post

5.7 Tickets are provided to the Customer as follows:

• by download
• by e-mail

6) Contract Term and Termination for Subscription Contracts for Goods

6.1 Subscription contracts are concluded for an indefinite period, but at least for the minimum term stated in the respective product description in the Seller’s online shop. The subscription contract may be terminated at any time during the minimum term with effect at the end of the minimum term and, after expiry of the minimum term, at any time with a notice period of 14 days.

6.2 The right to extraordinary termination for good cause remains unaffected. Good cause exists if, taking into account all the circumstances of the individual case and weighing the interests of both parties, it cannot reasonably be expected that the terminating party continues the contractual relationship until the agreed termination date or until expiry of a notice period.

6.3 Terminations may be made in writing, in text form (e.g. by e-mail) or in electronic form via the termination facility (termination button) provided by the Seller on its website.

7) Retention of Title

If the Seller provides advance performance, it retains title to the delivered goods until the purchase price owed has been paid in full.

8) Liability for Defects (Warranty)

Unless otherwise provided by the following provisions, the statutory provisions on liability for defects apply. By way of derogation, the following applies to contracts for the delivery of goods:

8.1 If the Customer acts as a trader,

• the Seller may choose the type of subsequent performance;
• in the case of new goods, the limitation period for claims for defects is one year from delivery of the goods;
• in the case of used goods, claims for defects are excluded;
• the limitation period does not begin anew if a replacement delivery is made within the scope of liability for defects.

8.2 If the Customer acts as a consumer, the following applies to contracts for the delivery of used goods, subject to the restriction in the following clause: the limitation period for claims for defects is one year from delivery of the goods if this has been expressly and separately agreed between the parties and the Customer was specifically informed of the shortening of the limitation period before submitting their contractual declaration.

8.3 The limitations of liability and shortening of limitation periods set out above do not apply

• to claims by the Customer for damages and reimbursement of expenses,
• if the Seller fraudulently concealed the defect,
• to goods that have been used for a building in accordance with their usual manner of use and have caused its defectiveness,
• to any obligation of the Seller to provide updates for digital products, in the case of contracts for the delivery of goods with digital elements.

8.4 In addition, for traders, the statutory limitation periods for any statutory right of recourse that may exist remain unaffected.

8.5 If the Customer is a merchant within the meaning of § 1 HGB, they are subject to the commercial duty to inspect and give notice of defects pursuant to § 377 HGB. If the Customer fails to comply with the notification obligations regulated therein, the goods shall be deemed approved.

8.6 If the Customer acts as a consumer, they are requested to complain to the carrier about delivered goods with obvious transport damage and to inform the Seller thereof. If the Customer does not do so, this has no effect whatsoever on their statutory or contractual claims for defects.

9) Liability

The Seller shall be liable to the Customer for claims for damages and reimbursement of expenses arising from all contractual, quasi-contractual and statutory claims, including tortious claims, as follows:

9.1 The Seller shall be liable without limitation on any legal grounds

• in cases of intent or gross negligence,
• in cases of intentional or negligent injury to life, body or health,
• on the basis of a guarantee promise, unless otherwise regulated in this respect,
• on the basis of mandatory liability, such as under the Product Liability Act.

9.2 If the Seller negligently breaches a material contractual obligation, liability is limited to the foreseeable damage typical for the contract, unless liability is unlimited in accordance with the above clause. Material contractual obligations are obligations which the contract imposes on the Seller according to its content in order to achieve the purpose of the contract, the fulfilment of which makes the proper performance of the contract possible in the first place and on compliance with which the Customer may regularly rely.

9.3 Otherwise, the Seller’s liability is excluded.

9.4 The above liability provisions also apply with regard to the Seller’s liability for its vicarious agents and legal representatives.

10) Special Conditions for Processing Goods According to Customer Specifications

10.1 If, according to the content of the contract, the Seller owes not only the delivery of goods but also the processing of the goods according to certain Customer specifications, the Customer must provide the Seller with all content required for processing, such as texts, images or graphics, in the file formats, formatting, image sizes and file sizes specified by the Seller and grant the Seller the rights of use required for this purpose. The Customer is solely responsible for procuring and acquiring rights to such content. The Customer declares and assumes responsibility for having the right to use the content provided to the Seller. In particular, the Customer must ensure that no third-party rights are infringed, especially copyright, trade mark and personal rights.

10.2 The Customer shall indemnify the Seller against claims by third parties which they may assert against the Seller in connection with an infringement of their rights through the contractual use of the Customer’s content by the Seller. The Customer shall also bear the necessary costs of legal defence, including all court and lawyer’s fees to the statutory amount. This does not apply if the infringement is not attributable to the Customer. In the event of a claim being asserted by third parties, the Customer is obliged to provide the Seller without undue delay, truthfully and completely with all information necessary for examining the claims and for a defence.

10.3 The Seller reserves the right to reject processing orders if the content provided by the Customer for this purpose violates statutory or official prohibitions or common decency. This applies in particular in the case of content that is hostile to the constitution, racist, xenophobic, discriminatory, insulting, harmful to minors and/or glorifies violence.

11) Redemption of Promotional Vouchers

11.1 Vouchers issued free of charge by the Seller as part of promotional campaigns with a specific validity period and which cannot be purchased by the Customer (hereinafter "promotional vouchers") can only be redeemed in the Seller’s online shop and only during the specified period.

11.2 Promotional vouchers may only be redeemed by consumers.

11.3 Individual products may be excluded from the voucher promotion if a corresponding restriction results from the content of the promotional voucher.

11.4 Promotional vouchers can only be redeemed before completion of the ordering process. Subsequent offsetting is not possible.

11.5 Only one promotional voucher may be redeemed per order.

11.6 If the promotional voucher relates to a specific value and not to a percentage discount, the value of the goods must be at least equal to the amount of the promotional voucher. Any remaining balance will not be refunded by the Seller.

11.7 If the value of the promotional voucher is not sufficient to cover the order, one of the other payment methods offered by the Seller may be selected to settle the difference.

11.8 The balance of a promotional voucher is neither paid out in cash nor does it bear interest.

11.9 The promotional voucher will not be refunded if the Customer returns goods paid for in whole or in part with the promotional voucher within the scope of their statutory right of withdrawal.

11.10 The promotional voucher is transferable. The Seller may, with discharging effect, make performance to the respective holder who redeems the promotional voucher in the Seller’s online shop. This does not apply if the Seller has knowledge or grossly negligent lack of knowledge of the lack of authorisation, legal incapacity or lack of authority to represent on the part of the respective holder.

12) Redemption of Gift Vouchers

12.1 Vouchers that can be purchased via the Seller’s online shop (hereinafter "gift vouchers") can only be redeemed in the Seller’s online shop, unless otherwise stated on the voucher.

12.2 Gift vouchers and remaining balances of gift vouchers can be redeemed until the end of the third year after the year of purchase of the voucher. Remaining balances will be credited to the Customer until the expiry date.

12.3 Gift vouchers can only be redeemed before completion of the ordering process. Subsequent offsetting is not possible.

12.4 Only one gift voucher may be redeemed per order.

12.5 Gift vouchers may only be used to purchase goods and not to purchase additional gift vouchers.

12.6 If the value of the gift voucher is not sufficient to cover the order, one of the other payment methods offered by the Seller may be selected to settle the difference.

12.7 The balance of a gift voucher is neither paid out in cash nor does it bear interest.

12.8 The gift voucher is transferable. The Seller may, with discharging effect, make performance to the respective holder who redeems the gift voucher in the Seller’s online shop. This does not apply if the Seller has knowledge or grossly negligent lack of knowledge of the lack of authorisation, legal incapacity or lack of authority to represent on the part of the respective holder.

13) Applicable Law

All legal relationships between the parties are governed by the law of the Federal Republic of Germany to the exclusion of the laws on the international sale of movable goods. In the case of consumers, this choice of law applies only insofar as the protection afforded is not withdrawn by mandatory provisions of the law of the state in which the consumer has their habitual residence.

14) Place of Jurisdiction

If the Customer is a merchant, a legal entity under public law or a special fund under public law with its registered office within the territory of the Federal Republic of Germany, the Seller’s place of business shall be the exclusive place of jurisdiction for all disputes arising from this contract. If the Customer has its registered office outside the territory of the Federal Republic of Germany, the Seller’s place of business shall be the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to the Customer’s professional or commercial activity. However, in the above cases, the Seller is in any event entitled to bring proceedings before the court at the Customer’s registered office.

15) Code of Conduct

- The Seller has submitted to the Trusted Shops quality criteria, which can be viewed on the internet at https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf.

16) Alternative Dispute Resolution

The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.